21 years of wisdom on client satisfaction distilled in 5 points
I started Graphic Design when I was 21 Years old. Now I’m 42
Since then, I’ve…
• Helped Build 15 companies
• Published 3 Books
• Worked with Adobe, Nike Philippines and BMW
If I had to do it all over again, here are 5 things I’d do differently.
Thing #1: Not Saying Yes to Everything
At the time, I thought saying yes would lead to better relationships.
It led to frustration, misunderstandings, a lot of miscommunication.
Instead, I would provide clear cut boundaries of work.
Thing #2: Attempt to sound smart.
I really thought sounding smart was going to give me respect.
Instead, I would do simplify. Because I learned much later that using technical jargon makes you:
• Sound Arrogant
Thing #3: Listen first prescribe never
One of my biggest mistakes was delaying empathy.
I shouldn’t have.
If I had to do it all over again, I’d listen first. Because listening unlocks:
• Building rapport
• Building Trust
Thing #4: Interrupt the client.
I would cut off my client midspeech to show them I undertsood them.
Boy, was I wrong.
It ended up causing me to misdiagnose the client
I probably would solved the right problem if I had just let my client finish his thought.
Thing #5: Always remember you’re here to deliver a result.
It has taken me many years to realize results are what matters..
Just focus on results and the client satisfaction takes care of itself.
TL;DR: 5 things I’d do differently to achieve Client Satisfaction, faster.
• Don’t Say yes to everything
• Don’t Attempt to sound smart
• Listen first, Prescribe later
• Don’t Interrupt the client
• You’re here to deliver a result
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